During our sale, products sell out fast! But don’t despair. If the item you’re looking for is out of stock, keep checking back. We’re always updating and restocking our site with your faves!

When your order is shipped from our warehouse, we will send you an email to confirm your shipment – this email will include a tracking number and link to enable you to track your package.

We’re sorry to hear that your order isn’t complete! Here are the most common reasons why this might happen—and how we’ll fix it:

1. Split Shipments

   • Some orders are shipped in multiple packages if items come from different locations or have varying processing times.

   • Check your shipping confirmation email for tracking links to all parcels.

2. Out-of-Stock Items

   • Rarely, an item may sell out after you place your order. If this happens, we’ll:

     • Refund you immediately for the unavailable product.

     • Notify you via email (check your spam/junk folder).

3. Packing Error

   • Though we double-check every order, mistakes can happen. If an item is missing:

     • Contact us within 48 hours at info@beautycart.co.uk with your order number and photos of the received items.

     • We’ll ship the missing product ASAP or issue a refund if it’s unavailable.

Next Steps:

• Check all packaging thoroughly (items may be tucked in protective filler).

• Review your order confirmation email to verify what was included.

We apologize for the inconvenience and will resolve this promptly!

We wants you to be happy with your purchase. If you wish to return a product, please contact Customer Care to obtain a return authorization and receive further instructions.

We do not normally accept order cancellations or changes once an order has been processed.